You can shop or browse our website without sharing any personal information with us.
However, we are required to collect personal information in the following cases:
- You buy, order, exchange or return items;
When you use a credit card to complete a purchase, we collect your credit card information to process and administer your payment. We may also collect your billing and shipping address, telephone number, email address and the message to write on a gift card in order to be able to deliver the ordered product (s).
- You subscribe to our newsletter;
When you subscribe to our mailing list to receive our newsletter or other promotional communications, we may collect personal information such as your first name, last name, email address and postal code.
We will only contact you if you wish. You are free to choose, at any time, not to receive our promotional communications as indicated in the "Protection of personal information" section below.
- You send a comment or question to customer service by email or through our chat service;
When you write to JULIEN customer service to transmit ideas, comments or suggestions, your message becomes the property of JULIEN and we could use it to improve our products and services offered.
In addition, each time you visit the site, the following information is automatically obtained and compiled to help us assess and improve your experience with our website: your Internet Protocol (IP) address and information registration of the associated domain name, the identification of your Internet browser, the operating system and platform you are using, the date and time of your visit.
The relationship between JULIEN and each of our customers is very important to us; we want to provide you with products that exceed your expectations and continuous, value-added service. We collect and use the information you voluntarily submit to us in order to provide you with a service and to complete the transaction you authorize. This may involve the following:
- Provide reliable and prompt services (promotions, special prizes, contests, guarantees and surveys);
- Establish and maintain a relationship with our customers to provide them with ongoing customer support;
- Assist our clients in administrative and transactional functions related to credit cards;
- Develop, implement, market and manage the products and services offered to customers;
- Protect our customers and JULIEN against fraud and errors;
- Comply with legal requirements and obligations.
We do not rent, license, sell, or trade your personal information with or to other parties for marketing purposes.
However, we may be required to share your information with third parties in the following cases:
We may share your personal information with a company in the JULIEN group so that it can communicate with you and send you promotional material and additional information about its products, services, promotions and special offers that may interest you.
- Business sale
In the event of the sale of all or substantially all of our business or similar transaction, we may transfer or disclose your personal information to a firm or prospective buyer, who may then collect, use and communicate your information for the purpose of evaluating, executing a proposed transaction or operating and managing the affairs of the acquired business or for other purposes covered by this policy.
- Service providers
We may share your personal information with third parties who are not part of our group so that they process it on our behalf in accordance with agreements prohibiting those third parties from using or disclosing personal information other than for the purposes of their processing and imposing security mechanisms adapted to the sensitivity of the information. We only provide these third parties with the personal information necessary to provide their specific service.
- Statutory obligations
We reserve the right to disclose your personal information in cases required by law, in legal or regulatory proceedings and in response to requests from government law enforcement authorities exercising a legitimate right to obtain this information or to our legal counsel, or, if necessary, to protect the property, interests and rights of JULIEN.
The choice of whether or not to disclose your personal information is always up to you. However, the decision to withhold certain personal information could restrict or prevent JULIEN in its ability to provide you with goods and services such as eligibility for certain promotional offers and personalization of your online experience.
If you would like to delete your personal information from our database, please request it electronically, at firstname.lastname@example.org, or contact us at 1 800 461-3377 or through online chat.
If you wish to unsubscribe from the mailing list for our communications, simply click on the "Unsubscribe" link included in all our emails, then click on the "Unsubscribe" button.
Our website may also use a technology called "web beacons". This technology allows us to know which pages of our website you are visiting. These web beacons are used to help us optimize and personalize our website to suit you and future visitors.
955 rue Lachance
Quebec, QC G1P 2H3